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Home > FAQs > Privacy Policy

Privacy Policy

Effective Date:  May 25, 2018
We have updated our Privacy Policy to comply with the new GDPR requirements. Not much has changed, as PES has always been careful and responsible with the data we collect however we kindly ask you to review them and get familiar with the updates. By accessing or using our Services, you agree to this Privacy Policy.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE OUR SERVICES.

PES is dedicated to keeping your private information secure. mypescpe.com knows that you care how your private information may be used, shared and protected, and we appreciate your trust that we will do so carefully and sensibly. This privacy notice discloses the privacy practices for Professional Education Services, LP and our website http://www.mypescpe.com. This privacy notice applies solely to information collected by this website, except where stated otherwise.


How secure is it to place orders on mypescpe.com?

What personal data about me does mypescpe.com collect? How is it used? How is it shared?

What about cookies and session IDs?

Does mypescpe.com sell my personal data?

How secure is my personal data?

What about links to other websites?

What choices do I have?

How do I update or correct my personal data?

How do I cancel or delete my personal data?

Terms and Conditions, Notices, and changes to this Policy


How secure is it to place orders on mypescpe.com?

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. PES is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

Wherever we collect sensitive information (such as personal data, license information, and / or credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. mypescpe.com uses the HTTPS (secure sockets layer) protocol primarily developed with secure, safe Internet transactions in mind. HTTPS is a protocol to transfer encrypted data over the Web in order to protect your personal information. Once you have created a personalized account, the address in your browser address bar changes to a https site. The https in front of the URL indicates that you are now in a "secure session." You will have to enter in a user name and password, and then after that you'll see your account info. For added security, always log out of any secure session when you're done, and especially if you are on a public computer.

The form of encrypted website used on mypescpe.com is the same used for other e-commerce websites that collect credit card information and personal information like Amazon and EBay.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment and scanned monthly for PCI compliance. If you reside in the United States or outside the United States, the personal data provided to, or collected by, our Services is controlled by Professional Education Services, LP, 4208 Douglas Blvd., Ste. 50, Granite Bay CA 95746. If you have any concern about providing information to us or having such information used in any manner permitted in this Privacy Policy, you should not visit our websites, submit exams or otherwise use our Services.

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What personal data about me does mypescpe.com collect? How is it used? How is it shared?

The information we learn from customers helps us personalize and continually improve your CPE experience at mypescpe.com. Here are the types of information we gather. We use the information that you provide for purposes such as responding to your requests, customizing future shopping for you, improving our website, and communicating with you.

Information You Give Us: We collect several types of information about visitors and/or users of our Services. We will collect and process your personal data when you register for a Service/create an account, subscribe to a email, submit feedback, contact Customer Service by phone or chat, or send us a communication. When ordering products or services on the www.mypescpe.com or by phone, you may also be asked to provide a credit card number and other payment-related information. Depending upon the activity, some of the information we ask you to provide is required to use the Services (e.g. registering an account) and some is voluntary. If you do not provide data when needed for a particular activity, you will not be able to engage in that activity. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features (like online grading, online courses, PTIN reporting, etc).

How We Use Your Data: You provide information when you buy our courses, participate in an online course or questionnaire, or communicate with customer service. You provide information when you place an order through mypescpe.com; provide information for billing and shipping (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete an online exam or online course; download PDF course materials; or provide employer information when shipping your order to a company address. As a result of those actions, you might supply us with information such as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; and people for whom you are making additional exam purchases. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Account Registration: In order to use this website, a user must first complete the registration process. During registration a user is required to give certain information (such as name, address, license information and email address). This information is used to contact you about the products/services on our site in which you have expressed interest, verify state board CPE requirements, and provide required information that is to appear on certificates of completion.

Orders: To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

What We Share: We will share your personal data with third parties only in the ways that are described in this Privacy Policy. We do not sell, trade, rent or disclose your information to others, except as provided herein:

(a) We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

(b) We will also disclose personal data in the following circumstances: (i) if we have a good faith belief that we are required or permitted to do so by law or legal process; (ii) to protect our rights, reputation, property or the safety of us or others; (iii) to defend or enforce our rights or your obligations; (iv) if the disclosure is required by mandatory professional standards or accounting boards; (v) to a third party with your verified consent to do so; or (vi) if we are under a duty to disclose or share your personal data in order to enforce or apply any contracts or agreement that may exist between you and us including this Privacy Policy, our Website Use Policy and our Terms of Service. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Other Sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more accurately.

E-mail Communications: If you do not want to receive e-mail or other mail from us, you may OPT OUT of any future contacts from us at any time. You can make this request by contacting VP of Operations, Tami Dorraugh at tdorraugh@mypescpe.com or contact Customer Service at 1-800-990-2731 during customer service hours Mon-Fri 6am-5pm, Sat 8am-4pm PT

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What about cookies and session IDs?

The mypescpe.com system does not use cookies. It uses a combination of a unique browser ID number, login timestamp, and user password which is in the encryption to create the unique session ID.

However, it is best to allow for cookies to be used, as some browsers may have issues when cookies are not allowed when using our site (i.e. they might prevent the browser ID to be recorded).

On the public side of mypescpe.com (i.e. you have not logged into your personalized account), cookies are used for our Google Analytics tracking. When you visit pages prior to logging in, Google sends one or more cookies - a small file containing a string of characters - to your computer or other device that uniquely identifies your browser. We use Google Analytics cookies to improve the quality of our service, improving search results and ad selection, and tracking user trends, such as how people search. Google also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web. Google may set one or more cookies in your browser when you visit a website, including Google sites that use our advertising cookies, and view or click on an ad supported by Google's advertising services.

Unique browser ID numbers (or sessions IDs) are cryptographically random numbers that allow a user to maintain an authenticated secure session with mypescpe.com without having to re-enter a password for each secure page accessed. A server maps the unique ID to a user's profile and is established throughout the session that the user is logged on. A new cryptographically random session ID is assigned each time a user logs onto his/her account.

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Does mypescpe.com sell my personal data?

No. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Professional Education Services, LP controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, creating an online user account or other direct contact from you. We will not sell or rent this information to anyone.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing after-hours customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

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How secure is my personal data?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

Access by you to your account is available through a password and/or unique username selected by you. We recommend that you do not divulge your password to anyone, that you change your password often using a combination of letters and numbers, and that you ensure you use a secure web browser. We cannot be held accountable for activity that results from your own neglect to safeguard the secrecy of your password and username. If you share a computer with anyone, you should always log out of your account after you are finished in order to prevent access to your information from subsequent users of that computer.

Many times users will forget the email and/or password to their account. If the FIND PASSWORD function does not provide an answer and you contact Customer Service for help they will require confirmation of the account address and/or license number for security purposes. By providing the required information, you are giving permission to PES to access your user account to research your account request.

Please notify VP of Operations, Tami Dorraugh at tdorraugh@mypescpe.com or contact Customer Service at 1-800-990-2731 during customer service hours Mon-Fri 6am-5pm, Sat 8am-4pm PT as soon as possible if your username or password is compromised.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, you acknowledge that there are security and privacy limitations of the Internet which are beyond our control.

In the unlikely event that we believe that the security of your personal data in our control may have been compromised, we will try to notify you. To the extent you have provided us with your email address, we may notify you by email and you agree to our use of email as a means of such notification. If you prefer for us to use another method to notify you in this situation, please contact VP of Operations, Tami Dorraugh at tdorraugh@mypescpe.com or contact Customer Service at 1-800-990-2731 during customer service hours Mon-Fri 6am-5pm, Sat 8am-4pm PT with the alternative contact information you wish to be used.

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What About Links to Other Websites?

Our site includes links to other third-party and state board websites. We do not provide any personally identifiable customer information to these third-party websites. If you click on these links, they automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that may or may not collect personally identifiable information.

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What choices do I have?

You can access some of the information that we collect about you. For example, by logging into your account, you can access information regarding recent orders; completed CPE exams and certificates; certain personal data we maintain about you; your communication preferences; and your payment settings.

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of online grading or online courses.

In addition, the Federal Trade Commission provides useful information about online privacy on its own Web site.

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How do I update or correct my personal data?

You have the ability to update and change your mypescpe.com user account information at any time. Login to your account and click on the MY ACCOUNT menu item to access your account information and update as needed.

In addition, you can request the following at any time by contacting VP of Operations, Tami Dorraugh at tdorraugh@mypescpe.com or contact Customer Service at 1-800-990-2731 during customer service hours Mon-Fri 6am-5pm, Sat 8am-4pm PT:
- Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
- Amend or Rectify Data: You can edit some of your personal data through your account. You can also ask us to amend your data in certain cases, particularly if it is inaccurate.
- Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
- Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
You may also contact us using the contact information above, and we will consider your request in accordance with applicable laws.

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How do I cancel or delete my personal data?

You may choose to close your account in which case we will delete your information, including your purchase history, pending CPE and completed CPE courses within 60 days of your request.

However, we may retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (for business financial records for tax purposes), comply with contractual obligations (such as board of accountancy audits), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service or Website Use Policy, or fulfill your request to UNSUBSCRIBE from further messages from us. We will retain de-personalized information after your account has been closed.

You can CANCEL / DELETE your account by contacting VP of Operations, Tami Dorraugh at tdorraugh@mypescpe.com or contact Customer Service at 1-800-990-2731 during customer service hours Mon-Fri 6am-5pm, Sat 8am-4pm PT.

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Terms and Conditions, Notices, and changes to this Policy

If you choose to visit mypescpe.com, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of California. It is our policy to post any changes we make to our Privacy Policy on this page (with a notice that the Privacy Policy has been updated on the Websites). The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this Privacy Policy to check for any changes.

Your continued use of the Services after such modifications will constitute your agreement to the updated terms of the modified Privacy Policy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at tdorraugh@mypescpe.com or contact Customer Service at 1-800-990-2731 during customer service hours Mon-Fri 6am-5pm, Sat 8am-4pm PT with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and the Terms and Conditions will change also and we recommend checking our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

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© 1996 - 2018 Professional Education Services, LP • 4208 Douglas Blvd. Ste. 50 • Granite Bay CA 95746
Customer Service/Support 1.800.990.2731 • Mon-Fri 6am-5pm, Sat 8am-4pm PT • CS1