The Future of Work

Exam Questions: 40
Course Level: Basic
Pages: 200 | Content: 160, Supplemental: 40
NASBA Area of Study: Management Services
Not Acceptable for: Enrolled Agents
Version: 8160

In the last few years, every office has experienced work/life disruption. The way we work has changed; much of it for the better. This course offers a blueprint of how to use flexible working to unlock the potential of your team. It is a guide from the leaders of Slack and the Future Forum on how to lead flexible teams so that they can produce the best output. It will help you understand that employees desire flexibility in where AND when they work. It also outlines how to lead with purpose and to manage and measure differently, so that you'll get back more than you ever thought possible. PLEASE NOTE: Not accepted for Enrolled Agents. All course material provided. No prerequisites. Course level: Basic.

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Course Information

Table of Contents
  • The 9-to-5 Just Doesn't Work for Us Anymore (And Maybe Never Did)
  • Why Flexible Work Works
  • Step 1: Stand for Something: Agree on Purpose and Principles
  • Step 2: Level the Playing Field: Create Guardrails for Behavior
  • Step 3: Commit to How You'll Work: Develop Team-Level Agreements
  • Step 4: Experiment, Experiment, Experiment: Normalize a Culture of Learning
  • Step 5: Create a Culture of Connection from Anywhere: Reimagine Your Headquarters
  • Step 6: Train Your Leaders to Make It Work: "Soft" Skills Matter More than Ever
  • Step 7: Focus on the Outcomes: Avoid the Doom Loop and Embrace the Boom Loop
  • To recall the pandemic's effect on worker productivity
  • To identify the characteristics of Digital-First
  • To recall the findings of the Future Forum's survey of executives and employees
  • To recognize best practices for meetings and brainstorming sessions
  • To recognize the characteristics of Team-Level Agreements (TLAs)
  • To recall the characteristics and phases of the Design Thinking Process
  • To recall the impact of technology on a flexible workforce
  • To identify the role of the modern manager in a flexible work setting
  • To recognize the characteristics of both the Doom and Boom Loops

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