Listen Up or Lose Out

Exam Questions: 40
Course Level: Basic
Pages: 296 | Content: 282, Supplemental: 14
NASBA Area of Study: Communications and Marketing
Not Acceptable for: Enrolled Agents
Version: 7565B

It has been proven that you get better results when you can listen more and talk less. Listening seems like an easy thing to do, but most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. This course provides a step-by-step guide to dramatically improve listening skills, which will lead to improved relationships and increased professional success. It will explain how to avoid the urge to criticize, focus on the speaker's point of view, ask the right questions, and find solutions together. Skilled listeners experience fewer conflicts, make better decisions, and discover new opportunities. PLEASE NOTE: Not accepted for Enrolled Agents. All course material provided. No prerequisites. Course level: Basic.

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Course Information

Table of Contents
  • Quality Listening Enhances Work Relationships
  • Listening Well is Good Business
  • A Good Listener is a Rare Find
  • Quality Listening Strengthens Personal Relationships
  • Trouble Spots in the Talking-Listening Process
  • Identifying Your Listening Missteps
  • Reducing Major Missteps
  • Skill-Based Listening
  • Whose Turn Is It?
  • Focus Your Attention
  • Be a Great Asker
  • Creating and Sequencing Productive Questions
  • Reflective Listening: Antidote to Miscommunication
  • Paraphrase What's Important
  • Listen Through the Pauses
  • Why Listen to People's Feelings?
  • ''Read'' People's Feelings
  • Reflect Feelings and Meanings
  • Wrap It Up with a Summary Reflection
  • Results-Focused Listening
  • The Listening Spirit
  • Make Great Listening Part of Your Everyday Life
  • To recognize the detriments of over using technology
  • To identify why improved listening is good for business
  • To recognize that poor listening skills are all around us
  • To recognize the importance of good marriages and friendships
  • To identify the four potential impediments to speaking clearly
  • To identify the common listening missteps
  • To recognize how to correct listening missteps
  • To identify the challenges involved with listening well
  • To recognize how to avoid conversational gaffes
  • To recognize the importance of good attending
  • To identify the steps in the productive questioning process
  • To identify the characteristics of an open question
  • To identify the characteristics of reflections
  • To recognize the importance of paraphrasing
  • To recognize the significance of conversational pauses
  • To recognize how our feelings affect communication
  • To identify the keys to determining what a speaker is feeling
  • To recognize the difference between feelings and content
  • To recognize the importance of summary reflections
  • To identify the steps in the results-focused listening process
  • To recognize the significance of respect in the listening process
  • To recognize why people may resist changing their listening behavior

PLEASE NOTE: CPE credit measurement is based on NASBA Registry and QAS guidelines of one credit for every 50 minutes. Credit calculation may vary in different states — check with your State Board of Accountancy. Unless otherwise noted in the specific course description, no advanced preparation is required in order to register or complete any PES CPE course. Use of materials or services provided by Professional Education Services, LP ("PES") are governed by the Terms and Conditions stated on PES' website www.mypescpe.com. PES provides these courses with the understanding that it is not providing any accounting, legal, or other professional advice and assumes no liability whatsoever in connection with its use. PES has used diligent efforts to provide quality information and material to its customers, but does not warrant or guarantee the accuracy, timeliness, completeness, or currency of the information contained herein. Ultimately, the responsibility to comply with applicable legal requirements falls solely upon the individual licensee, not PES. PES encourages you to contact your state Board for the latest information and to confirm or clarify any questions or concerns you have regarding your duties or obligations as a licensed professional.