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Home > Login Issues

LOGIN ISSUES:
Clear your web browser's cache, cookies, and history

CHROME MICROSOFT EDGE INTERNET EXPLORER 11 SAFARI

With browsers routinely being updated for security and content, many times your attempts to login to an account on various websites seems to not be working and you will need to clear your browser settings to resolve.

While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, please note that by clearing your web browser's cache, cookies, and history may remove data such as the following:

Saved passwords
Address bar predictions
Shopping cart contents, etc.

CHROME

  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. At the top of the "Clear browsing data" window, click Advanced.
  3. Select the following:
    Browsing history
    Download history
    Cookies and other site data
    Cached images and files
  4. From the "Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select ALL TIME.
  5. Click CLEAR DATA.
  6. REQUIRED AFTER CLEARING DATA: Close all browser windows and then QUIT/EXIT the browser program completely.
  7. Re-open Chrome.

MICROSOFT EDGE

  1. In the top right, click the Hub icon (looks like star with three horizontal lines).
  2. Click the HISTORY icon (looks like a clock), and then select CLEAR ALL HISTORY.
  3. Select BROWSING HISTORY, then COOKIES and SAVED WEBSITE DATA, and then CACHED data and files.
  4. Click CLEAR.
  5. A "All Clear!" message appears.
  6. REQUIRED AFTER CLEARING DATA: Close all browser windows and then QUIT/EXIT the browser program completely.
  7. Re-open Edge.

INTERNET EXPLORER 11

PLEASE NOTE: On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . PES strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.

  1. Select TOOLS then SAFETY then DELETE BROWSING HISTORY. If the menu bar is hidden, press ALT to make it visible.
  2. DESELECT Preserve Favorites website data, and SELECT:
    Temporary Internet files or Temporary Internet files and website files
    Cookies or Cookies and website data
    History
  3. Click DELETE. You will see a confirmation at the bottom of the window when the process is complete.
  4. REQUIRED AFTER CLEARING DATA: Close all browser windows and then QUIT/EXIT the browser program completely.
  5. Re-open Internet Explorer.

SAFARI 8 and LATER

  1. From the Safari menu, select CLEAR HISTORY or CLEAR HISTORY and WEBSITE DATA.
  2. Select the desired time range, and then click CLEAR HISTORY.
  3. REQUIRED AFTER CLEARING DATA: QUIT Safari (or press Command-Q) to exit the browser completely.
  4. Re-open Safari.

STILL HAVE ISSUES AFTER ATTEMPTING THE INSTRUCTIONS ABOVE?
BUSINESS HOURS: Mon-Fri 6am-5pm, Sat 8am-4pm PT
1.800.990.2731
1.916.791.3675

  1. DURING BUSINESS HOURS:
    If the CHAT ICON located on the top right says ONLINE click to CHAT WITH US RIGHT NOW!
    CALL CUSUTOMER SERVICE at 1-800-990-2731 or 1-916-791-3675
  2. AFTER BUSINESS HOURS:
    Email support@mypescpe.com and IT will contact you within then next business day.

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Customer Service/Support 1.800.990.2731 • Mon-Fri 6am-5pm, Sat 8am-4pm PT • CS1